Ground Zero
Operationally stable, network-centric, and reliable — but structurally disconnected from digital velocity.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The business is centered around uptime, predictability, and risk containment. Legacy OSS/BSS, waterfall delivery, and functionally siloed teams dominate. Digital is treated as an add-on rather than a core operating model.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The business is centered around uptime, predictability, and risk containment. Legacy OSS/BSS, waterfall delivery, and functionally siloed teams dominate. Digital is treated as an add-on rather than a core operating model.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
A Telco’s Digital Transformation Playbook: Connect, Delight, Beyond
Strong internal alignment and trust
But limited translation of strategy into execution for digital experiences for customers & operators.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The organisation has invested heavily in values, engagement, and alignment. While buy-in is high, execution velocity is low. Consensus dominates decision-making, often at the expense of speed and accountability.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The organisation has invested heavily in values, engagement, and alignment. While buy-in is high, execution velocity is low. Consensus dominates decision-making, often at the expense of speed and accountability.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
Digital Pioneers Part 4: Winning Over Generation Z
Technologically Strong
Technically advanced and automation-driven — but weakly anchored to business and customer value.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The organisation invests aggressively in platforms, data, cloud, and automation. Technology teams move fast, but initiatives are often inward-looking, driven by capability rather than commercial or experiential outcomes.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The organisation invests aggressively in platforms, data, cloud, and automation. Technology teams move fast, but initiatives are often inward-looking, driven by capability rather than commercial or experiential outcomes.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
The Role of Telco Software and Customer Experience in Churn Reduction and Loyalty
High clarity and performance
Commercially sharp and execution-driven — but structurally dated.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The organisation scales what works with discipline. Decisions are data-driven and results-oriented. However, systems, culture, and architecture are optimised for current success, not future disruption.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The organisation scales what works with discipline. Decisions are data-driven and results-oriented. However, systems, culture, and architecture are optimised for current success, not future disruption.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
How Standalone Innovation Sandboxes Help Overcome Telco Innovation Challenges
People-centric and adaptive
But insufficiently systematised.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The organisation prioritises learning, empowerment, and leadership development. Talent quality is high, but performance depends on individuals rather than scalable systems and data-driven enablement.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The organisation prioritises learning, empowerment, and leadership development. Talent quality is high, but performance depends on individuals rather than scalable systems and data-driven enablement.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
Building a Winning Digital Telco: Software’s Role in Flexible Offers and Seamless Customer Experiences
Exceptional touchpoints
Customer-led and experience-driven but backend systems need to catch up.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
The organisation excels at designing intuitive, emotionally resonant journeys. However, legacy processes, fragmented data, and inflexible platforms limit consistency and scalability.
Circles recommendation to unblock next growth phase
Preliminary Assessment
The organisation excels at designing intuitive, emotionally resonant journeys. However, legacy processes, fragmented data, and inflexible platforms limit consistency and scalability.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve
Content You'd be
Interested In
Why Scalability in Software Architecture Matters in Telco BSS/OSS
Full integration achieved
Fully integrated AI Native Telco, adaptive, and outcome-driven — with the challenge of staying ahead.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Preliminary Assessment
Technology, people, data, and experience operate as a single system. Transformation is embedded into strategy, governance, and daily execution. The organisation behaves more like a platform than a pipeline.
Circles recommendation to unblock next growth phase
Preliminary Assessment
Technology, people, data, and experience operate as a single system. Transformation is embedded into strategy, governance, and daily execution. The organisation behaves more like a platform than a pipeline.
Potential Watch Outs
Organisational Ways of Working
Limits to delivering best-in-class Customer Experience
Technical Challenges
Circles recommendation to unblock next growth phase
Digital Advisory Support Services (DASS)
Digital Advisory Support Services (DASS) provides hands-on strategic and operational guidance to help operators turn digital ambition into measurable outcomes. Working alongside your teams, our experts support everything from market strategy and go-to-market execution to operational optimisation and customer value management.
The focus is pragmatic and data-driven, ensuring decisions are grounded in real customer insights, clear KPIs, and proven operating models that drive growth, efficiency, and long-term competitiveness.
What DASS helps you achieve